README

开发状态。版本将在7月发布。

** 此组件包目前还不工作！！！ **

此组件包的目的是支持帮助台。

开源支持票务系统。 (Symfony2 组件包)

查看Wiki

https://github.com/liuggio/HelpDeskBundle/wiki/Concept-key-RFC

像往常一样安装此组件包 :)

Composer: 将以下条目添加到您的 composer.json 中，然后运行 composer.phar install。

1 将以下条目添加到 composer.json 中，然后运行 composer.phar install。

  "liuggio/help-desk-bundle": "dev-master"

2 在 app/AppKernel.php 中注册该组件包

    $bundles = array(
        // ...
        new Liuggio\HelpDeskBundle\LiuggioHelpDeskBundle(),
    );

3 将以下条目添加到 app/config/routing.yml 中

LiuggioHelpDeskBundle_customer_care_ticket:
    resource: "@LiuggioHelpDeskBundle/Resources/config/routing.yml"
    prefix:   /help-desk

或

myLiuggioHelpDeskBundle_customer_care_ticket:
   resource: "@LiuggioHelpDeskBundle/Resources/config/routing/user.yml"
   prefix:   /help-desk/my

myLiuggioHelpDeskBundle_customer_care_operator_ticket:
   resource: "@LiuggioHelpDeskBundle/Resources/config/routing/operator.yml"
   prefix:   /help-desk/operator

4 将以下条目添加到 config.yml 中

liuggio_help_desk:
    object_manager: 'doctrine.odm.mongodb.document_manager' #or orm
    class:
        ticket: Liuggio\HelpDeskBundle\Entity\Ticket      #optional
        comment: Liuggio\HelpDeskBundle\Entity\Comment    #optional
        category: Liuggio\HelpDeskBundle\Entity\Category  #optional
        user:     YOUR/NAMESPACE/ENTITY/CLASS
    email:
        sender: terravision-developers@googlegroups.com
        subject_prefix: '[help Desk]'                     #optional

5 将以下条目添加到 security.yml 中

security:
    //...
    acl:
        connection: default

access_control:
    //...
    # HelpDesk Ticket system
    - { path: ^/help-desk/operator, role: [ROLE_HELP_DESK_OPERATOR, ROLE_ADMIN] }
    - { path: ^/help-desk/, role: [IS_AUTHENTICATED_FULLY]}

** 您必须创建自己的用户实体，请参考 sonata user bundle **